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eBay School: Disputes

What to do when you receive bad merchandise.
by Gisle Hannemyr
Published: 2011-04-25.

The stuff you buy on eBay come in all shapes and states. Some it may very well be collector's items that has been cared for someone that really loved that piece of equipment. But some of it is salvaged from landfills and garbage cans. And even some of the new stuff comes out of factories with very poor quality control, and are non-functioning upon arrival.

The bottom line is: If you buy stuff on eBay, sooner or later you'll end up with something that did not match the description of the item in its listing. How do you deal with it?

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